2100 Privacy Policy — Our Commitment to Your Data
This Privacy Policy describes how 2100 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to ensuring your data is handled transparently, securely, and in accordance with responsible data protection standards.
1. Information We Collect
When you register or use the 2100 platform, we collect several categories of information to ensure the service runs smoothly and securely. The types of data collected are as follows:
Account Information
- Full name, date of birth, and national identification number (for age and identity verification).
- Email address and mobile number used during registration.
- Username and password created by you (passwords are stored in encrypted form).
Financial & Payment Information
- Payment method details in MYR used for deposits and withdrawals, including local bank account information.
- Records of deposit and withdrawal transactions, including amounts, dates, and transaction status.
- We do not store full card numbers or sensitive financial details directly — this data is managed by third-party payment processors who adhere to strict security standards.
Device & Browser Information
- IP address, device type, operating system, and web browser version.
- Usage data such as pages visited, session duration, and in-platform actions.
- General location information based on IP address to verify access from Malaysia.
2. Purpose of Data Use
All data collected by 2100 is used solely for legitimate purposes directly related to the platform's operations. We do not use your data for anything beyond the following scope:
- Account management: Securely creating, verifying, and maintaining user accounts.
- Transaction processing: Facilitating deposits, withdrawals, and financial records in MYR.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Identity Verification: Meeting compliance requirements and verifying that users meet the minimum age of 18.
- Service improvement: Analysing usage patterns to improve the interface and overall user experience on the 2100 platform.
- Communications: Sending account-related notifications, transaction updates, or relevant policy changes.
2100 will not use your data for third-party advertising without your explicit consent.
3. Cookies & Tracking Technologies
The 2100 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies: Used to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as language and display settings for a seamless experience across sessions.
- Analytics cookies: Collects anonymised usage data to help us understand how users interact with the 2100 platform, for improvement purposes.
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect certain platform features, including the ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
Data Security
2100 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All communications between your device and the 2100 platform are secured with industry-standard SSL (Secure Socket Layer) encryption.
Account passwords are stored in hashed form and cannot be read by any of our staff. Financial transaction records are kept with additional safeguards in line with compliance requirements.
Data Retention Period
Account data is retained for as long as your account remains active and for any period required to fulfil legal and operational obligations. Financial transaction data may be retained for longer periods in accordance with Malaysian regulatory requirements.
Third-Party Sharing
2100 does not sell, rent, or share your personal data with third parties for marketing purposes. Your data may only be shared in the following limited circumstances:
- Payment processors used to facilitate deposits and withdrawals in MYR — they are bound by strict confidentiality agreements.
- Relevant authorities where required by Malaysian law or a valid court order.
- Technical service providers that support platform operations, subject to binding data processing agreements.
5. User Rights & Contact Information
As a 2100 platform user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights in accordance with applicable data protection laws in Malaysia.
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If you find that any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly through your account settings on the 2100 platform.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to data retention obligations required by law. Closing your account does not necessarily result in the immediate deletion of all data, as certain records may need to be retained for audit and compliance purposes.
Contact Us
For any enquiries, requests, or complaints regarding your data privacy, please reach out to the 2100 support team:
- Email: [email protected]
- In-platform live chat (after login)
- Refer to FAQ page for answers to common questions
This Privacy Policy may be updated from time to time. Any significant changes will be communicated via the platform. The last updated date is 2026. Continued use of the 2100 platform after changes are published will be considered acceptance of the updated policy.
Your Data Is Safe With Us
Your trust is our priority. Register for a 2100 account with the confidence that your information is handled responsibly and protected at all times.